Privacy Policy

Privacy Policy

Privacy Policy/TERMS OF USE

The website www.tripindiatravel.com is owned by VRG Hospitalities Pvt. Ltd.

All bookings here are made with VRG Hospitalities Pvt. Ltd. and the booking terms mentioned herein below constitutes the entire agreement between the customer and Company. By making a booking with us and/or depositing payments with us for tour and travel services you confirm having carefully read, understood and accepted the below mentioned ‘Terms of Services’.

  • 1. BOOKINGS

Visitors on our website are kindly requested to fill the Enquiry Form with all necessary fields mentioned there and submit the same to be sent to our office. Upon receipt of the booking request or travel enquiry a travel expert from our office will get in touch with you with the best available information and offers for the desired tour package or travel services. In the event the travel requirements are not clear in the booking form submitted by you to us, our team may contact you via email or phone no. provided by you in the booking form. No booking is considered as ‘confirmed’ unless a tour confirmation letter is sent by us to the customer after receiving the initial advance payments in our account.

  • 2. PAYMENTS

I) Deposit Our tours are subject to availability. To make reservation for a tour with us, the customer requires depositing advance payments as may be conveyed by our travel consultant during the course of correspondence. No booking is treated ‘confirmed’ unless a confirmation letter is received by the traveler from our office after depositing the advance payments for the trip.

  • II) Balance Payments

It is the sole responsibility of the customer to make the balance payments at least 90 days prior to the start of the tour or as may be agreed / conveyed by our travel consultant during the course of correspondence. In the event of non-receipt of balance payment by the cut-off date, the Company will retain the right to treat the tour bookings as cancelled and the advance payment may be forfeited

  • III) How to pay for your travel bookings

To reserve tour package or travel services with us upon demand from our office our customers may deposit the payments in our Yes Bank Ltd. account under intimation to our office. The bank account information may be received from our office via email or phone. Our customers may also avail the benefits of paying by their credit cards (Visa or MasterCard) using our ‘Secure Online Payment

Gateway’. For more information on security of your private information please read our ‘Privacy Policy’.

  • CANCELLATION AND REFUND

All cancellations must be intimated to our head office on phone followed by a written confirmation via email or fax. Telephonic cancellation will not be accepted as ‘cancelation request’. Cancellations for the independent/individual tour services should be made with a notice of not less than 7-15 days (According to Situation). The cancellation in case of group booking should be made at least 30 days prior to the date of commencement of the trip. Please Note:

I) Amount will be refunded through Electronic Transfer or by the card (Debit/Credit).

II) Refund of amount will initiate after deducting the applicable cancellation Charges and service charge and both will be settled within 7 to 10 days of the day of cancellation request approved by VRG Hospitalities Pvt. Ltd..

  • PRIVACY POLICY

For us privacy for our valued customer is very important. We strongly believe that the personal information of our customers should not be shared with the third party without the prior consent or request from the customer. Privacy is the right of an individual and at Amrous Travels. The information of the customer such as contact no., email, addresses etc. is used only for the internal purpose and not for sale.

Your contact information is stored in our database and is only used to contact you during the course of your travel with us for sharing the status of your travel bookings with us and then after for announcement of our latest deals and news etc. We at Amrous Travels condemn the unauthorized reach and misuse and/or discloser of the personal information of the customer and we have strict guidelines and high security features to prevent the same.

Any changes in our ‘Privacy Policy’ will be posted here on the website. Should the customer require any further information on our ‘Privacy Policy’ please send us an email with ‘Privacy Policy’ written in the subject field. We will ensure reply to the reasonable queries at our earliest possible time.

  • DATA SECURITY INFORMATION

We have extensive firewall and high end security system to monitor the traffic and financial transaction on our website/s. Any suspicious email, traffic on website and/or financial transaction will be investigated to ensure there is no breach of policy and security. Our customer care executive or other staff may contact you to verify the transaction made by you. The secure connection between your browser and our system for financial transactions uses 128 bit Secure Sockets Layer (SSL) encryption. This is a well-respected technology developed by Netscape, Microsoft and RSA that is supported by most browsers.

  • SECURE ONLINE PAYMENTS

The visitor on our website please take a note that your name, email address and other personal information submitted on our website may be stored with us and may also appear on the website.

Like other platforms our server log files also receives general information such as IP address of the visitor, cookie etc. For the financial transactions by credit card VRG Hospitalities Pvt. Ltd. uses a 3rd party secure payment gateway provided by “Pay u” and the credit card details are ‘not stored’ with VRG Hospitalities Pvt. Ltd., instead the information is securely stored and encrypted with Visa/MasterCard. The ‘online credit card payment gateway’ provided by us for our customers is fully PCI-DSS compliant and to transfer information between VRG Hospitalities Pvt. Ltd. and credit card bank we use a 128bit SSL certificate powered by Dialect . It simply means that when the customer makes the transaction using our online payment gateway on our website, these details are being securely stored within Dialect’s fully secure vaults to ensure your information cannot be used by malicious 3rd parties. VRG Hospitalities Pvt. Ltd. and/or its employees cannot view the credit card’s secure information as Dialect truncate your credit card details.

What personal information do we ask for?

Either you are confirming a holiday, asking a brochure, or signing up for email updates, we might inquire for your name.

How does travel n tours india use this personal information?

Brochure requests and email updates: We require your name, address and/or e-mail address consequently to send out your brochure order, and/or recommend you of unique offers/promotions we think you would be interested in.

Online Bookings: We want your name so we can validate these details to the related hotels, airlines etc. who the booking is for. We want your telephone number and e-mail address in the doubtful occurrence that we need to contact you immediately about your booking.

Information you provide to us will be passed to our suppliers (such as airlines, hotels, transport companies) and agents only where essential for the point of booking your holiday.

Will travel n tours india reveal any of this private information to third parties?

travel n tours india will only unveil your name and booking details to our suppliers for operational reasons. We will not exceed on your particulars to other companies for promotion purposes.

Will travel n tours india use the information I give for direct mailings?

Yes, but only on a small size and we try to be certain that they only include information you wouldn’t want to miss! If you find that you’d rather not have any contact with us then use the opt-out boxes or unsubscribe mailers from us.

Disclaimer

travel n tours india has taken every attempt to make certain that the information enclosed inside its Website is correct.